| Metric | Plan | Actual | Plan | Actual | Plan | Actual | Plan | Actual | Plan | Actual | Src |
|---|---|---|---|---|---|---|---|---|---|---|---|
| Q1 | Q2 | Q3 | Q4 | FY27 | |||||||
| CSAT Scores 8.5/10 or Higher | 8.5 | — | 8.5 | — | 8.5 | — | 8.5 | — | 8.5 | — | → |
| First Reply SLA 85%+ | 85% | — | 85% | — | 85% | — | 85% | — | 85% | — | → |
| Close Time SLA 85%+ | 85% | — | 85% | — | 85% | — | 85% | — | 85% | — | → |
| Call QA Scores 85%+ | 85% | — | 85% | — | 85% | — | 85% | — | 85% | — | → |
| RMA Completion <7 days | 7 | — | 7 | — | 7 | — | 7 | — | 7 | — | → |
| Project | Due | Status | Schedule | Accountable | Responsible | Asana Link |
|---|---|---|---|---|---|---|
| Quoting in NetSuite | — | Not Started | On Track |
TH Timo Hengge |
AG Alex Gilevich |
→ |
| Order, Invoice & Tracking Info | — | Not Started | On Track |
TH Timo Hengge |
AG Alex Gilevich |
→ |
| Item ETAs, Stock Levels | — | Not Started | On Track |
TH Timo Hengge |
AG Alex Gilevich |
→ |
| Asana Carrier Claim Tasks | — | Not Started | On Track |
TH Timo Hengge |
AG Alex Gilevich |
→ |