FY27 Operations Department — Goals & OKR Map
Progressive Automations & Progressive Desk · 9 Goals · 36 Projects · Click OKRs to filter, goals to expand
Company OKRs — click to highlight connected goals
O2
Excellent experience — quality at every touchpoint
KR4 SOPs & WKIs
KR2 Fulfillment Accuracy & On-Time
KR3 CS Response & Resolution
O3
Build backbone & pipeline to scale to $20M+
KR1 Systems Consolidation
KR3 AI Enablement
KR4 Team Capability & Compensation
O1
Grow revenue to $17.37M, EBITDA margin to 23.5%+
Operations Department Goals — click to expand
1
Build a Scalable Operating System
O2-KR4O3-KR1O1-KR5
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KPI Tracking
| Metric | Plan | Actual | Plan | Actual | Plan | Actual | Plan | Actual | Plan | Actual | Src |
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| Q1 | Q2 | Q3 | Q4 | FY27 | |
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| Processes Redesigned (count) |
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| Cycle Time Reduction % |
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› 4 Projects
| Project | Due | Status | Schedule | Accountable | Responsible | Asana Link |
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| Select 7 processes and document current state |
Q1 |
Not Started |
On Track |
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| Redesign first 3 processes |
Q2 |
Not Started |
On Track |
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| Redesign next 2 processes and train owners |
Q3 |
Not Started |
On Track |
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| Complete remaining 2 processes and validate cycle-time reduction |
Q4 |
Not Started |
On Track |
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KPI Tracking
| Metric | Plan | Actual | Plan | Actual | Plan | Actual | Plan | Actual | Plan | Actual | Src |
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| Q1 | Q2 | Q3 | Q4 | FY27 | |
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| OTIF Rate |
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| Domestic |
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| Global |
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| Fulfillment Errors |
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| Putaway Time (days) |
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| X-Floor Inventory |
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| Inventory Accuracy |
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| RMA Processing Time |
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| Refund Processing Time |
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› 4 Projects
| Project | Due | Status | Schedule | Accountable | Responsible | Asana Link |
|---|
| Confirm baseline and data definitions |
Q1 |
Not Started |
On Track |
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| Implement quality checks for receiving, picking, packing, shipping, and putaway |
Q2 |
Not Started |
On Track |
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| Automate/standardize RMA labels and tracking |
Q3 |
Not Started |
On Track |
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| Validate OTIF and supporting targets |
Q4 |
Not Started |
On Track |
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3
Improve Inventory Planning and Control
O3-KR1O1-KR5
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KPI Tracking
| Metric | Plan | Actual | Plan | Actual | Plan | Actual | Plan | Actual | Plan | Actual | Src |
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| Q1 | Q2 | Q3 | Q4 | FY27 | |
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| Inventory Record Accuracy |
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| Inventory Health % |
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| Dead Stock Reduction |
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› 4 Projects
| Project | Due | Status | Schedule | Accountable | Responsible | Asana Link |
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| Define inventory health, dead stock, and baseline variance |
Q1 |
Not Started |
On Track |
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| Configure reporting and AI recommendation workflow |
Q2 |
Not Started |
On Track |
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| Launch dead-stock reduction and vendor critical-component analysis |
Q3 |
Not Started |
On Track |
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| Validate inventory accuracy and reduction targets |
Q4 |
Not Started |
On Track |
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4
Modernize Systems and Drive AI Adoption in Operations
O3-KR1O3-KR3O1-KR5
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KPI Tracking
| Metric | Plan | Actual | Plan | Actual | Plan | Actual | Plan | Actual | Plan | Actual | Src |
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| Q1 | Q2 | Q3 | Q4 | FY27 | |
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| Ops Support Cost % of Revenue |
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› 4 Projects
| Project | Due | Status | Schedule | Accountable | Responsible | Asana Link |
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| Confirm FY26 cost baseline and manual-work pain points |
Q1 |
Not Started |
On Track |
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| Make WMS decision |
Q2 |
Not Started |
On Track |
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| Implement prioritized AI/system workflows |
Q3 |
Not Started |
On Track |
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| Validate cost improvement and adoption impact |
Q4 |
Not Started |
On Track |
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5
Build Warehouse and Operations Capability for Quality Execution
O3-KR4O2-KR2O2-KR4
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KPI Tracking
| Metric | Plan | Actual | Plan | Actual | Plan | Actual | Plan | Actual | Plan | Actual | Src |
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| Q1 | Q2 | Q3 | Q4 | FY27 | |
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| SOP Certification Completion % |
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› 4 Projects
| Project | Due | Status | Schedule | Accountable | Responsible | Asana Link |
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| Finalize SOP certification requirements and baseline |
Q1 |
Not Started |
On Track |
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| Launch training and manager follow-up |
Q2 |
Not Started |
On Track |
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| Reach 100% certification |
Q3 |
Not Started |
On Track |
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| Audit adherence and refresh gaps |
Q4 |
Not Started |
On Track |
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6
Drive Company-Wide AI and Systems Adoption
O3-KR3O1-KR5O3-KR4
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KPI Tracking
| Metric | Plan | Actual | Plan | Actual | Plan | Actual | Plan | Actual | Plan | Actual | Src |
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| Q1 | Q2 | Q3 | Q4 | FY27 | |
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| AI Tool Active Usage % |
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› 4 Projects
| Project | Due | Status | Schedule | Accountable | Responsible | Asana Link |
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| Define active-use criteria and baseline |
Q1 |
Not Started |
On Track |
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| Deliver structured training and team-specific use cases |
Q2 |
Not Started |
On Track |
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| Reach ≥ 80% active usage |
Q3 |
Not Started |
On Track |
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| Evaluate workflow impact and reinforce adoption |
Q4 |
Not Started |
On Track |
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7
Strengthen HR Infrastructure to Support Scale
O3-KR4O1-KR5O3-KR1
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KPI Tracking
| Metric | Plan | Actual | Plan | Actual | Plan | Actual | Plan | Actual | Plan | Actual | Src |
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| Q1 | Q2 | Q3 | Q4 | FY27 | |
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| KPI-Linked Performance Reviews % |
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› 4 Projects
| Project | Due | Status | Schedule | Accountable | Responsible | Asana Link |
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| Define role KPIs and review schedule |
Q1 |
Not Started |
On Track |
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| Configure Rippling review workflow |
Q2 |
Not Started |
On Track |
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| Manager calibration and mid-cycle check |
Q3 |
Not Started |
On Track |
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| Complete 100% of KPI-linked reviews on schedule |
Q4 |
Not Started |
On Track |
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8
Develop Talent and Leadership Bench Strength
O3-KR4O3-KR3O2-KR3
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KPI Tracking
| Metric | Plan | Actual | Plan | Actual | Plan | Actual | Plan | Actual | Plan | Actual | Src |
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| Q1 | Q2 | Q3 | Q4 | FY27 | |
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| Managers with Completed IDP % |
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› 4 Projects
| Project | Due | Status | Schedule | Accountable | Responsible | Asana Link |
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| Define manager capability framework and IDP template |
Q1 |
Not Started |
On Track |
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| Managers draft IDPs with leadership review |
Q2 |
Not Started |
On Track |
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| Complete 100% IDPs |
Q3 |
Not Started |
On Track |
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| Review progress and identify FY28 bench-strength priorities |
Q4 |
Not Started |
On Track |
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9
Optimize Workforce Productivity and Cost Structure
O1-KR5O3-KR4
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KPI Tracking
| Metric | Plan | Actual | Plan | Actual | Plan | Actual | Plan | Actual | Plan | Actual | Src |
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| Q1 | Q2 | Q3 | Q4 | FY27 | |
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| Ops & Support Labour Cost % of Revenue |
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› 4 Projects
| Project | Due | Status | Schedule | Accountable | Responsible | Asana Link |
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| Confirm baseline and metric definition |
Q1 |
Not Started |
On Track |
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| Identify role clarity and productivity gaps |
Q2 |
Not Started |
On Track |
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| Implement workforce-design and output-expectation changes |
Q3 |
Not Started |
On Track |
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| Validate labour cost and productivity outcomes |
Q4 |
Not Started |
On Track |
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