Company › Operations

FY27 Operations Department — Goals & OKR Map

Progressive Automations & Progressive Desk · 8 Goals · 38 Projects · Click OKRs to filter, goals to expand
Quarterly Monthly
8
Goals
38
Projects
3
Objectives
7
KRs Touched
Company OKRs — click to highlight connected goals
O2
Excellent experience — quality at every touchpoint
KR4 SOPs & WKIs
KR2 Fulfillment Accuracy & On-Time
KR3 CS Response & Resolution
O3
Build backbone & pipeline to scale to $20M+
KR1 Systems Consolidation
KR4 Team Capability & Compensation
KR3 AI Enablement
O1
Grow revenue to $17.37M, EBITDA margin to 23.5%+
KR5 EBITDA Margin 23.5%
Operations Department Goals — click to expand
1
Build a Scalable Operating System
O2-KR4O3-KR1O1-KR5
›
Contributors
SI
Sasha Ivanov
KPI Tracking
MetricPlanActualPlanActualPlanActualPlanActualPlanActualSrc
Q1Q2Q3Q4FY27
Processes Redesigned (count) 0— 3— 2— 2— 7— →
› 5 Projects
0
Completed
0
In Progress
5
Not Started
0
Late
5
Total
ProjectDueStatusScheduleAccountableResponsibleAsana Link
Select 7 processes and document current state Q1 Not Started On Track
SI
Sasha Ivanov
SI
Sasha Ivanov
 →
Redesign first 3 processes Q2 Not Started On Track
SI
Sasha Ivanov
SI
Sasha Ivanov
 →
Redesign next 2 processes and train owners Q3 Not Started On Track
SI
Sasha Ivanov
SI
Sasha Ivanov
 →
Complete remaining 2 processes and validate cycle-time reduction Q4 Not Started On Track
SI
Sasha Ivanov
SI
Sasha Ivanov
 →
Reduce Cycle Time by 20% Q4 Not Started On Track
SI
Sasha Ivanov
SI
Sasha Ivanov
 →
2
Improve Ops Quality
O2-KR2O2-KR4O1-KR5
›
Contributors
SI
Sasha Ivanov
AH
Andrew Haynes
TH
Timo Hengge
KPI Tracking
MetricPlanActualPlanActualPlanActualPlanActualPlanActualSrc
Q1Q2Q3Q4FY27
On-Time Fulfillment Rate 98%94.26% 98%— 98%— 98%— 98%94.26% →
Richmond 99%92.87% 99%— 99%— 99%— 99%92.87% →
Blue Ash 99%94.57% 99%— 99%— 99%— 99%94.57% →
Fulfillment Errors 0.50%0.35% 0.50%— 0.50%— 0.50%— 0.50%0.35% →
Receiving Time 72h48h 72h— 72h— 72h— 72h48h →
X-Floor Inventory 3%3% 3%— 3%— 3%— 3%3% →
RMA Processing Time 2d2.78d 2d— 2d— 2d— 2d2.78d →
RMAs to Refund EoM 00.00 0— 0— 0— 00.00 →
› 4 Projects
0
Completed
0
In Progress
4
Not Started
0
Late
4
Total
ProjectDueStatusScheduleAccountableResponsibleAsana Link
Confirm baseline and data definitions Q1 Not Started On Track
SI
Sasha Ivanov
SI
Sasha Ivanov
 →
Implement quality checks for receiving, picking, packing, shipping, and putaway Q2 Not Started On Track
SI
Sasha Ivanov
AH
Andrew Haynes
 →
Automate/standardize RMA labels and tracking Q3 Not Started On Track
SI
Sasha Ivanov
TH
Timo Hengge
 →
Validate OTIF and supporting targets Q4 Not Started On Track
SI
Sasha Ivanov
SI
Sasha Ivanov
 →
3
Improve Inventory Planning and Control
O3-KR1O1-KR5
›
Contributors
SI
Sasha Ivanov
CL
Charles Long
KPI Tracking
MetricPlanActualPlanActualPlanActualPlanActualPlanActualSrc
Q1Q2Q3Q4FY27
Inventory Accuracy 0.9%0.9% 0.9%— 0.9%— 0.9%— 0.9%0.9% →
Inventory Health % 20%30.33% 20%— 20%— 20%— 20%30.33% →
› 5 Projects
0
Completed
0
In Progress
5
Not Started
0
Late
5
Total
ProjectDueStatusScheduleAccountableResponsibleAsana Link
Define inventory health, dead stock, and baseline variance Q1 Not Started On Track
SI
Sasha Ivanov
CL
Charles Long
 →
Configure reporting and AI recommendation workflow Q2 Not Started On Track
SI
Sasha Ivanov
SI
Sasha Ivanov
 →
Launch dead-stock reduction and vendor critical-component analysis Q3 Not Started On Track
SI
Sasha Ivanov
CL
Charles Long
 →
Validate inventory accuracy and reduction targets Q4 Not Started On Track
SI
Sasha Ivanov
SI
Sasha Ivanov
 →
Reduce Dead Stock by 50% Q4 Not Started On Track
SI
Sasha Ivanov
SI
Sasha Ivanov
 →
4
Build Warehouse and Operations Capability for Quality Execution
O3-KR1O3-KR4O2-KR2O2-KR4
›
Contributors
SI
Sasha Ivanov
MT
Management Team
KPI Tracking
MetricPlanActualPlanActualPlanActualPlanActualPlanActualSrc
Q1Q2Q3Q4FY27
SOP Certification Completion % 88%— 88%— 100%— 100%— 100%— →
› 5 Projects
0
Completed
0
In Progress
5
Not Started
0
Late
5
Total
ProjectDueStatusScheduleAccountableResponsibleAsana Link
Finalize SOP certification requirements and baseline Q1 Not Started On Track
SI
Sasha Ivanov
SI
Sasha Ivanov
 →
Launch training and manager follow-up Q2 Not Started On Track
SI
Sasha Ivanov
SI
Sasha Ivanov
 →
Reach 100% certification Q3 Not Started On Track
SI
Sasha Ivanov
MT
Management Team
 →
Audit adherence and refresh gaps Q4 Not Started On Track
SI
Sasha Ivanov
SI
Sasha Ivanov
 →
Make WMS decision Q2 Not Started On Track
SI
Sasha Ivanov
SI
Sasha Ivanov
 →
5
Drive Company-Wide AI and Systems Adoption
O3-KR3O1-KR5O3-KR4
›
Contributors
SI
Sasha Ivanov
TH
Timo Hengge
MT
Management Team
KPI Tracking
MetricPlanActualPlanActualPlanActualPlanActualPlanActualSrc
Q1Q2Q3Q4FY27
AI Tool Active Usage % 50%— 50%— 80%— 80%— 80%— →
› 7 Projects
0
Completed
0
In Progress
7
Not Started
0
Late
7
Total
ProjectDueStatusScheduleAccountableResponsibleAsana Link
Define active-use criteria and baseline Q1 Not Started On Track
SI
Sasha Ivanov
TH
Timo Hengge
 →
Deliver structured training and team-specific use cases Q2 Not Started On Track
SI
Sasha Ivanov
SI
Sasha Ivanov
 →
Reach ≥ 80% active usage Q3 Not Started On Track
SI
Sasha Ivanov
MT
Management Team
 →
Evaluate workflow impact and reinforce adoption Q4 Not Started On Track
SI
Sasha Ivanov
MT
Management Team
 →
Confirm FY26 cost baseline and manual-work pain points Q1 Not Started On Track
SI
Sasha Ivanov
MT
Management Team
 →
Implement prioritized AI/system workflows Q3 Not Started On Track
SI
Sasha Ivanov
MT
Management Team
 →
Validate cost improvement and adoption impact Q4 Not Started On Track
SI
Sasha Ivanov
MT
Management Team
 →
6
Strengthen HR Infrastructure to Support Scale
O3-KR4O1-KR5O3-KR1
›
Contributors
SI
Sasha Ivanov
MT
Management Team
KPI Tracking
MetricPlanActualPlanActualPlanActualPlanActualPlanActualSrc
Q1Q2Q3Q4FY27
KPI-Linked Performance Reviews % 80%— 100%— 100%— 100%— 100%— →
› 4 Projects
0
Completed
0
In Progress
4
Not Started
0
Late
4
Total
ProjectDueStatusScheduleAccountableResponsibleAsana Link
Define role KPIs and review schedule Q1 Not Started On Track
SI
Sasha Ivanov
MT
Management Team
 →
Configure Rippling review workflow Q2 Not Started On Track
SI
Sasha Ivanov
MT
Management Team
 →
Manager calibration and mid-cycle check Q3 Not Started On Track
SI
Sasha Ivanov
MT
Management Team
 →
Complete 100% of KPI-linked reviews on schedule Q4 Not Started On Track
SI
Sasha Ivanov
MT
Management Team
 →
7
Develop Talent and Leadership Bench Strength
O3-KR4O3-KR3O2-KR3
›
Contributors
SI
Sasha Ivanov
MT
Management Team
KPI Tracking
MetricPlanActualPlanActualPlanActualPlanActualPlanActualSrc
Q1Q2Q3Q4FY27
Managers with Completed IDP % 0%— 0%— 100%— 100%— 100%— →
› 4 Projects
0
Completed
0
In Progress
4
Not Started
0
Late
4
Total
ProjectDueStatusScheduleAccountableResponsibleAsana Link
Define manager capability framework and IDP template Q1 Not Started On Track
SI
Sasha Ivanov
MT
Management Team
 →
Managers draft IDPs with leadership review Q2 Not Started On Track
SI
Sasha Ivanov
MT
Management Team
 →
Complete 100% IDPs Q3 Not Started On Track
SI
Sasha Ivanov
MT
Management Team
 →
Review progress and identify FY28 bench-strength priorities Q4 Not Started On Track
SI
Sasha Ivanov
MT
Management Team
 →
8
Optimize Workforce Productivity and Cost Structure
O1-KR5O3-KR4
›
Contributors
SI
Sasha Ivanov
MT
Management Team
KPI Tracking
MetricPlanActualPlanActualPlanActualPlanActualPlanActualSrc
Q1Q2Q3Q4FY27
Ops & Support Labour Cost % of Revenue 16%10.26% 16%— 16%— 16%— 16%10.26% →
› 4 Projects
0
Completed
0
In Progress
4
Not Started
0
Late
4
Total
ProjectDueStatusScheduleAccountableResponsibleAsana Link
Confirm baseline and metric definition Q1 Not Started On Track
SI
Sasha Ivanov
MT
Management Team
 →
Identify role clarity and productivity gaps Q2 Not Started On Track
SI
Sasha Ivanov
MT
Management Team
 →
Implement workforce-design and output-expectation changes Q3 Not Started On Track
SI
Sasha Ivanov
SI
Sasha Ivanov
 →
Validate labour cost and productivity outcomes Q4 Not Started On Track
SI
Sasha Ivanov
SI
Sasha Ivanov
 →